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Now offering free shipping on all orders £75 ! For a limited time only.
Now offering free shipping on all orders £75 ! For a limited time only.

Delivery & Returns

Postage Orders

All orders can be delivered anywhere in UK and Ireland.

Enjoy FREE delivery to Northern Ireland, Ireland, England, Scotland and Wales on orders of £75 and over (excluding Islands).

Orders valued at under £75 is £4.95 for delivery within Northern Ireland, Ireland, England, Scotland and Wales (excluding Islands).

Alternatively a 'Click & Collect' service is available on all order values at no extra cost.

*Select furniture products may incur an additional delivery charge and we will contact you.

For delivery costs and orders to other european countries please contact us via telephone: +44(0)28 82 249 111

During this time (Covid-19 Global Pandemic) we are experiencing delays in all Irish and UK Deliveries so please bear with us. Delivery to UK Islands and Highlands cost £50 this includes the Channel Islands, Isle of Man, Isles of Scilly, Scottish Islands and Scottish Island.

Our standard free shipping takes between 3-7 working days but due to Covid-19 this may take slightly longer as noted. Our despatch days are Monday to Friday.

Goods that are not in our store, will be ordered from suppliers in UK or Ireland and may add additional days to the delivery time. Please do not book an electrician, if you require the goods in a set time frame call us to get a better indication for delivery.

We aim to offer the best customer service and work closely with couriers Royal Mail, DPD and others to ensure your order arrives quickly and undamaged.

​Click & Collect Orders

There is no additional charge for this service. Simply select 'Click & Collect' at the checkout stage.

Once you have placed an order online we will be in contact with you within 24-hours via the phone contact details which you provide in order to arrange a collection slot between 2- 4pm (Monday - Friday) at our store which is located at:

Gortrush Industrial Estate
Omagh
County Tyrone
Northern Ireland
BT78 5EJ

Phone & Collect Orders

We have a 'Phone & Collect' service available to all.

Telephone: +44(0)28 82 249 111
WhatsApp: +44(0)28 82 249 111

Alternatively you can Facebook Messenger via this page: www.facebook.com/castlelightingomagh with a list of required items.

We will arrange full payment prior to collection for all phone orders.

Upon ordering we will provide you with a collection slot between 2- 4pm (Monday - Friday) at our store which is located at:

Gortrush Industrial Estate
Omagh
County Tyrone
Northern Ireland
BT78 5EJ

Returns and Exchanges

Returning your product because your changed your mind:

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund. 

If you wish to return an item which has a value of over £100, please take it back in person and not by post or courier. Please be aware that we'll only process your refund once the item has been returned to and checked by our team; this can take up to 14 days.

Returning a faulty item:

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Which products can't be returned:

• Products you received over 35 days ago

• Products that have been opened or unsealed (other than where necessary to inspect)

• Products without original packaging or labels

• Products or packaging in poor condition

• Products that contain your personal data or have been manufacturer-registered

• Gift Cards

• Where a product has been personalised for you, or made to your specific measurements

• Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.